{"title":"FREQUENTLY ASKED QUESTIONS ABOUT THE SUBSCRIPTION","description":"\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eHow subscriptions work\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eSubscriptions are automatically renewed according to your chosen delivery interval, and the products are automatically delivered by us after each successful renewal.\u003cbr\u003eFor example, if you have a monthly subscription, the system automatically charges your credit card each month, and you receive the products monthly without having to place the order yourself!\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eWhat does \"FULLY FLEXIBLE\" mean?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003eYou can postpone or pause your order, for example, if you are going on holiday or have too much coffee at home. Need more coffee, no problem! You can bring forward the next delivery. Of course, you can also adjust the product, quantity, or delivery interval. To make an adjustment, log in to your\u003cspan\u003e \u003c\/span\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eWhat does \"CANCEL ANYTIME\" mean?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cspan\u003eOur subscription has no cancellation period and no minimum term! You can cancel at any time, even immediately after the first order. Coffee as you like it. It's your decision. But of course, we are delighted with every order we get to deliver to you. If you want to cancel, log in to your \u003c\/span\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003e\u003cbr\u003eToo much or too little coffee?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cspan\u003e3 days before each new order, we automatically send a reminder email about the upcoming delivery. Enough time to make adjustments to your subscription in your customer account. Too little coffee: You can trigger the order immediately at any time. To make an adjustment, log in to your \u003c\/span\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003eHow does payment work with a subscription?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003eYou can pay for your subscription by credit card. Your credit card will be automatically charged before each shipment.\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eAre all your SUBSCRIPTION COFFEES available without restriction?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003eNo. It is possible that your subscription coffee may eventually be out of stock.\u003cbr\u003eYou will be notified by us, and of course, you will no longer be charged.\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eHow can I change the frequency of my SUBSCRIPTION?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e1. Log in to your\u003cspan\u003e \u003c\/span\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cbr\u003e2. \u003cstrong\u003eSubscription Interval\u003c\/strong\u003e\u003cbr\u003e3. Select \u003cstrong\u003eEdit\u003c\/strong\u003e \u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e4. Select \u003cb\u003ethe desired interval\u003cbr\u003e\u003c\/b\u003e5. Click \u003cstrong\u003eSave\u003c\/strong\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eHow do I change the next shipment?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e1.\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003eLog in to your \u003c\/span\u003e\u003cspan\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e \u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e2. \u003cstrong\u003eDelivery Schedule\u003c\/strong\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e3. \u003cspan\u003eSelect \u003cmeta charset=\"utf-8\"\u003e \u003cstrong\u003eChange Delivery Date\u003c\/strong\u003e\u003c\/span\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003cspan\u003e4. Change your delivery date in the calendar and click \u003cstrong\u003eSave\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e5. If you want to select today as the next shipping day, click the button\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eTrigger order now.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eHow do I skip a shipment?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cspan\u003e1. \u003cmeta charset=\"utf-8\"\u003eLog in to your \u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e \u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e2. \u003cstrong data-mce-fragment=\"1\"\u003eDelivery Schedule\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e3. Click \u003cstrong\u003eSkip Delivery\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eWhen will my SUBSCRIPTION be shipped?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWe process subscriptions from Monday to Friday.\u003cbr\u003eYour subscription will be shipped within 24 hours of your order being processed.\u003cbr\u003e\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003e\u003cspan style=\"color: #ff2a00;\" data-mce-style=\"color: #ff2a00;\"\u003eHow can I cancel my SUBSCRIPTION?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cspan style=\"color: #ff2a00;\" data-mce-style=\"color: #ff2a00;\"\u003e1. Log in to your\u003cspan\u003e \u003c\/span\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cbr\u003e2. Select\u003cspan\u003e \u003c\/span\u003e\u003cmeta charset=\"utf-8\"\u003e \u003cstrong\u003eCancel my subscription\u003c\/strong\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eHow do I update my SHIPPING INFORMATION?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cspan\u003e1. Log in to your \u003c\/span\u003e\u003cspan\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e \u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e2. \u003c\/span\u003e\u003cstrong\u003eShipping Address\u003c\/strong\u003e\u003cbr\u003e3. Click \u003cstrong\u003eEdit\u003c\/strong\u003e\u003cbr\u003e4. Click \u003cstrong\u003eSave\u003c\/strong\u003e to make the change.\u003cbr\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eHow do I update my PAYMENT METHOD?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e1. \u003cspan\u003eLog in to your \u003c\/span\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e \u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e2. Select \u003c\/span\u003e\u003cstrong\u003ePayment Methods\u003c\/strong\u003e\u003cbr\u003e3. Click \u003cstrong\u003eEdit\u003c\/strong\u003e\u003cbr\u003e4. We will send you an \u003cstrong\u003eUpdate Email\u003c\/strong\u003e\u003cbr\u003e5. Check your email inbox and click the link sent. Edit your payment method.\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eHow do I pause my SUBSCRIPTION?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cspan\u003e1. \u003c\/span\u003e\u003cspan\u003eLog in to your \u003c\/span\u003e\u003cspan\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e \u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e2. Click \u003c\/span\u003e\u003cstrong\u003ePause my subscription\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eHow do I reactivate my SUBSCRIPTION?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cspan\u003e1. \u003c\/span\u003e\u003cspan\u003eLog in to your \u003c\/span\u003e\u003cspan\u003e\u003ca href=\"https:\/\/roestlabor.coffee\/account\/login\" title=\"login kundenkonto roestlabor\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e \u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e2. Click \u003c\/span\u003e\u003cstrong\u003eResume subscription\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eHow do I add another product to my SUBSCRIPTION?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e1. Log in to your\u003cspan\u003e \u003c\/span\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cbr\u003e2.\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eItems\u003c\/strong\u003e\u003cbr\u003e3. Click \u003cstrong\u003eAdd Item\u003cbr\u003e\u003c\/strong\u003e4.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eSelect Product\u003cbr\u003e\u003c\/strong\u003e5.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eAdd to subscription\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003eor\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eOne-time purchase\u003cbr\u003e\u003c\/strong\u003e6.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eSave\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch4\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h4\u003e\n\u003ch4\u003e\u003cstrong\u003eWhere can I see my previously ordered coffees?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e1. Log in to your\u003cspan\u003e \u003c\/span\u003e\u003ca title=\"login kundenkonto roestlabor\" href=\"https:\/\/roestlabor.coffee\/account\/login\" target=\"_blank\" data-mce-href=\"https:\/\/roestlabor.coffee\/account\/login\"\u003e\u003cstrong\u003ecustomer\u003c\/strong\u003e\u003cstrong\u003eaccount\u003c\/strong\u003e\u003c\/a\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cbr\u003e2.\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eDelivery Schedule\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat happens if the payment cannot be processed?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link to securely update your payment method.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch4\u003e\u003cstrong\u003eHaven't found a solution to your problem?\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003e\u003cspan\u003ePlease contact us: \u003ca href=\"mailto:kontakt@roestlabor.coffee\" target=\"_blank\" data-mce-href=\"mailto:kontakt@roestlabor.coffee\" data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003ekontakt@roestlabor.coffee\u003c\/strong\u003e\u003c\/a\u003e\u003c\/span\u003e\u003cspan\u003e - we can usually respond to your request within 48 hours.\u003c\/span\u003e\u003c\/p\u003e\n\u003c!----\u003e","products":[],"url":"https:\/\/roestlabor.coffee\/en\/collections\/abo-faq.oembed","provider":"Röstlabor GmbH","version":"1.0","type":"link"}