Collection: FREQUENTLY ASKED QUESTIONS ABOUT THE SUBSCRIPTION

How subscriptions work

Subscriptions are automatically renewed according to your chosen delivery interval, and the products are automatically delivered by us after each successful renewal.
For example, if you have a monthly subscription, the system automatically charges your credit card each month, and you receive the products monthly without having to place the order yourself!

What does "FULLY FLEXIBLE" mean?

You can postpone or pause your order, for example, if you are going on holiday or have too much coffee at home. Need more coffee, no problem! You can bring forward the next delivery. Of course, you can also adjust the product, quantity, or delivery interval. To make an adjustment, log in to your customeraccount.

What does "CANCEL ANYTIME" mean?

Our subscription has no cancellation period and no minimum term! You can cancel at any time, even immediately after the first order. Coffee as you like it. It's your decision. But of course, we are delighted with every order we get to deliver to you. If you want to cancel, log in to your customeraccount.

Too much or too little coffee?

3 days before each new order, we automatically send a reminder email about the upcoming delivery. Enough time to make adjustments to your subscription in your customer account. Too little coffee: You can trigger the order immediately at any time. To make an adjustment, log in to your customeraccount.

How does payment work with a subscription?

You can pay for your subscription by credit card. Your credit card will be automatically charged before each shipment.

Are all your SUBSCRIPTION COFFEES available without restriction?

No. It is possible that your subscription coffee may eventually be out of stock.
You will be notified by us, and of course, you will no longer be charged.

How can I change the frequency of my SUBSCRIPTION?

1. Log in to your customeraccount 
2. Subscription Interval
3. Select Edit 
4. Select the desired interval
5. Click Save

How do I change the next shipment?

1. Log in to your customeraccount 
2. Delivery Schedule
3. Select  Change Delivery Date
4. Change your delivery date in the calendar and click Save
5. If you want to select today as the next shipping day, click the button Trigger order now.

How do I skip a shipment?

1. Log in to your customeraccount 
2. Delivery Schedule
3. Click Skip Delivery

When will my SUBSCRIPTION be shipped?

We process subscriptions from Monday to Friday.
Your subscription will be shipped within 24 hours of your order being processed.

How can I cancel my SUBSCRIPTION?

1. Log in to your customeraccount 
2. Select  Cancel my subscription

How do I update my SHIPPING INFORMATION?

1. Log in to your customeraccount 
2. Shipping Address
3. Click Edit
4. Click Save to make the change.

How do I update my PAYMENT METHOD?

1. Log in to your customeraccount 
2. Select Payment Methods
3. Click Edit
4. We will send you an Update Email
5. Check your email inbox and click the link sent. Edit your payment method.

How do I pause my SUBSCRIPTION?

1. Log in to your customeraccount 
2. Click Pause my subscription

How do I reactivate my SUBSCRIPTION?

1. Log in to your customeraccount 
2. Click Resume subscription

How do I add another product to my SUBSCRIPTION?

1. Log in to your customeraccount 
2. Items
3. Click Add Item
4. Select Product
5. Add to subscription or One-time purchase
6. Save

Where can I see my previously ordered coffees?

1. Log in to your customeraccount 
2. Delivery Schedule

 

What happens if the payment cannot be processed?

If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link to securely update your payment method.

 

Haven't found a solution to your problem?

Please contact us: kontakt@roestlabor.coffee - we can usually respond to your request within 48 hours.